All posts by etac_admin

Is Lean Thinking for Everyone?

Lean Thinking: This question often comes up in Lean discussions. I think it has been best answered by W. Edwards Deming.

Lean Thinking described by William Edwards Deming.

He’s maybe a little harsh in saying that businesses may not know what they are doing. However, we would argue that without being able to describe what you do as a process, your clients are probably having a different experience of your product or service depending on who they are interacting with.

Imagine being recommended the roast duck at Emilio’s by a colleague when visiting her town. After relating your mediocre experience next day, she said, “Oh no, you should have waited until Thursday. That’s when Emilio himself comes in and he can make a mean roast duck”. Marvellous!

There’s also been much talk lately about ‘process’ in sports. If any team is unsure of the process, then improvements are simply trial and error as opposed to building on what has already been established as best practice.

So, can we describe Marketing as a process? Finance? Purchasing? Retail? Hospitality? Healthcare?

Lean Thinking in the Business

Our argument would be that any function in any business needs to be understood as a process.

The individuals in that organisation need a baseline process and those individuals need to be supported to improve that process.

Errors, Complaints and Accidents should all be viewed as feedback and opportunities to strengthen the process.

Staff should be encouraged not to accept errors. They should be encouraged to highlight when they are unable to perform their tasks effectively. Everyone should be encouraged not to pass on problems.

This is a brave undertaking for any management team, but it is the start of the Lean journey for everyone!

The ETAC Solutions Team

All-New Responsive ETAC Solutions Website

All-New Responsive ETAC Solutions Website

New Responsive ETAC Solutions Website Launched

This month saw the launch of the new ETAC Solutions website. We were quietly working on the new site and today we’re excited to officially launch it!

To make Lean training more accessible — among many of its new features — customers can book training courses on the Lean Six Sigma programmes, view all available programmes and course options, download Lean content and tips and share feedback of past Lean workshops.

We will be updating our blog with useful tips, advice and upcoming workshops — be sure to bookmark us!

Let us know what you think of the all-new responsive ETAC Solutions Website.

The ETAC Solutions Team