Category Archives: Workshop

Excellent results from the latest Lean programme

You may have thought that Lean process improvement was only relevant to manufacturing staff?

It has been our pleasure to train and mentor this group who completed the 2017 Spring training programme last week.

Let me introduce the group and briefly describe their results to date:

  • Louise works in Finance and managed to uncover potential savings of almost €40k per year from the process for contracted work.
  • Amanda works in Customer Service and used Lean to reduce UK backorders from 17% to 0.6% and fulfil 99.4% of all orders within 24 hours.
  • Kevin was our manufacturing representative and applied 5s, Kanban, SMED and Asset Care to improve the efficiency of his production area.
  • Rosie works in Finance and applied Lean thinking reduce reporting time for all sites from 3 days to 1 day and eliminated some significant system errors whilst doing so.
  • Thomas works in Supply Chain and applied Lean thinking with his team to achieve lead-time reductions from his Far East Supply base. His pilot programme with a key supplier has already yielded an 8-day improvement.
  • Denise works as PA to the General Manager and applied Lean thinking to reverse a downward trend in sales with Irish customers.
  • Christine works in Product Registration and worked to reduce the lead time on product registration application from 55 days to an estimated 15 days.
  • Nigel works in Estimation and has applied Lean thinking to increase output by 44% and reduced backlog by 46% to date.
  • Andy prepares orders for printing and has reduce orders in his area by 38% and increased the value-add time of his process from 40% to over 50% – a 25% increase in capacity!
  • One of the group was on holiday – Lorraine works in Finance and tackled the customer returns process. In 3 months, an additional 20% of returns costs have been reclaimed, the number of processed claims has increased by 20%, the number of outstanding returns in the Irish business is at a third of what it was at the start of the year and the aim is to reduce the overall process lead-time by 50%.

 

We are very proud of the improvements that this group have achieved in 3 months.

You may be interested in applying Lean thinking to your business and putting these ideas into place?

The ManagementWorks Lean Business programme will run this Autumn at various locations in Ireland.

Click here for details.

Excellent results from the latest Lean programme

Lean Training

You may have thought that Lean process improvement was only relevant to manufacturing staff?

It has been our pleasure to train and mentor this group who completed the 2017 Spring training programme last week.

Let me introduce the group and briefly describe their results to date:

  • Louise works in Finance and managed to uncover potential savings of almost €40k per year from the process for contracted work.
  • Amanda works in Customer Service and used Lean to reduce UK backorders from 17% to 0.6% and fulfil 99.4% of all orders within 24 hours.
  • Kevin was our manufacturing representative and applied 5s, Kanban, SMED and Asset Care to improve the efficiency of his production area.
  • Rosie works in Finance and applied Lean thinking reduce reporting time for all sites from 3 days to 1 day and eliminated some significant system errors whilst doing so.
  • Thomas works in Supply Chain and applied Lean thinking with his team to achieve lead-time reductions from his Far East Supply base. His pilot programme with a key supplier has already yielded an 8-day improvement.
  • Denise works as PA to the General Manager and applied Lean thinking to reverse a downward trend in sales with Irish customers.
  • Christine works in Product Registration. Her project was to reduce the lead time of processing a new application request from the commercial team. Products requiring an updated GAP took 55 days.  – this is now estimated to take 15 days in future.
  • Nigel works in Estimation and has applied Lean thinking to increase output by 44% and reduced backlog by 46% to date.
  • Andy prepares orders for printing and has reduced orders in his area by 38% and increased the value-add time of his process from 40% to over 50% – a 25% increase in capacity!
  • One of the group was on holiday – Lorraine works in Finance and tackled the customer returns process. In 3 months, an additional 20% of returns costs have been reclaimed, the number of processed claims has increased by 20%, the number of outstanding returns in the Irish business is at a third of what it was at the start of the year and the aim is to reduce the overall process lead-time by 50%.

We are very proud of the improvements that this group have achieved in 3 months. The programme carries certification and their work will be submitted for a QQI award.

You may be interested in applying Lean thinking to your business and putting these ideas into place?

The ManagementWorks Lean Business programme will run this Autumn at various locations in Ireland.

Lean Click

Skillnets Lean training

Who is responsible?

We had another publicly highlighted case from our health service last week. It would be nice to think that the ‘individual responsible’ will be offered any support to deliver his or her recommendations to improve this situation. The political response suggests that the problem lies with individuals and doesn’t seem to question the process.

So what is the process? Whether it is a 91 year old patient or any other person in need of medical attention, is our process getting better or worse? Are the measures we use in our hospitals centred around patient care and patient outcomes?

Web healthcare

I had the pleasure of listening to David Fillingham in Cork recently. I learned that he had worked at Pilkingtons in St Helens (the location of my first post with Courtaulds in the UK) and joined the NHS in 1989. He spent 6 years as Chief Executive at the Royal Bolton Hospital where he introduced ‘lean’ principles to empower staff and involve patients to improve quality of care. I visited Bolton hospital a few years ago and spoke to staff involved in their lean programmes. Through Value Stream Mapping staff transformed outcomes for stroke patients. Collaborative work with new mothers helped re-design the maternity unit. Lab staff reduced the wait on test results from 24 hours to one hour to deliver quicker decisions on outcomes and release precious beds earlier.

Interestingly, David said that a lot more process engineering went into producing a windscreen at Pilkingtons than into the patient processes in the NHS. Unfortunately, the hard-working staff in our HSE are working with little support or budget to develop their processes. My view is that the best solutions to most issues come from the staff engaged daily in the processes in any organisation. They need a safe environment and supportive leadership to deliver great outcomes.

“A lot more process engineering went into producing a windscreen at Pilkingtons than into the patient processes in the NHS”

Learn more about Lean Business and current supports available at a free workshop in Dublin next Monday. The Lean Business Programme is run by Skillnets under the ManagementWorks initiative.


Lean Business

Monday, 16 November 2015 – 09:30 to 12:30
Talbot Hotel Stillorgan, Dublin

A FREE introduction to Lean Business and current supports available

Give your staff the right training and tools to deliver great results
Make a start with a Lean Business training programme
The Lean Business Programme is run by Skillnets under the ManagementWorks initiative. 

ManagementWorks logo full colour
ETAC will deliver the Dublin programme. The company delivered over 40% of the QQI/FETAC awards in Lean Tools in Ireland in 2014.

Participants reported significant impact on teamwork, quality and waste within their businesses and delivered an average return of €15,000 per project.

Register for the workshop